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Booking Confirmation and Cancellation Policies
Upon receiving your deposit, you will receive a confirmation letter and number. We will endeavour to meet room requests however we cannot guarantee specific room allocations.
Check-in is from 2.00pm, however you are welcome to arrive earlier and store luggage at Reception. Our afternoon activity starts at 2.00pm, if you wish to participate we recommend arrival prior to 1.00pm. Check-out on day of departure is at 10.00am.
Dietary Requirements: If you have any special dietary requirements, please notify us prior to your arrival so our chefs can cater to your needs.
100% of the first night will be charged on the day of booking with balance payable upon arrival. Early Bird and sale rates require full prepayment at time of booking. Reservations are not confirmed until payment has been successfully processed.
Please note that a non-refundable 1.5% surcharge applies to all transactions paid by credit card (Visa and MasterCard) and a non- refundable 3% surcharge applies to all transactions paid by American Express and Diners Club cards. Please note that personal cheques are NOT accepted as a method of payment on check out.
If cancelled/modified more than 7 days prior to arrival a $35.00 administration fee will be charged. If cancelled within 7 days or in case of no-show, 100% of the first night will be charged. A reduction of length of stay will incur a surcharge. Early Bird and sale rates are non-refundable.
O’Reilly’s recommends travel insurance to cover unforeseen circumstances.
Postponement within 7 days of arrival will incur a service fee of $100.00. Stays must be redeemed within six months or the deposit is forfeited.
If a deposit has not been provided at the time of booking via credit card, cheque or direct bank transfer, accommodation accounts must be paid in full on arrival. Please note that personal cheques are NOT accepted as a method of payment on check out.
The Villas have a two night minimum requirement stay and three night minimum over the Christmas/New Year period. Any reduction in the length of stay on arrival or whilst staying will incur an accommodation surcharge.
Package inclusions are non transferable and non refundable. Unused items cannot be refunded or credited.
Conferences and Functions Terms & Conditions
Wedding Terms & Conditions
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