Terms and Conditions
Booking Confirmation and Guarantee policy:
Upon receiving your deposit, you will receive a confirmation letter and number. We will endeavour to meet room requests. Room allocations cannot be guaranteed.
Check-in is from 2.00pm. You are welcome to arrive earlier and store luggage at Reception.
Check-out on day of departure is at 10.00am.
Dietary Requirements: If you have any special dietary requirements, please notify us prior to your arrival. If you have any allergies or food sensitivities, please be mindful that there are limitations to the preparation and provision of allergy free meals.
A deposit payment is required to confirm all bookings. Deposit amount will depend on rate or package chosen with balance payable upon arrival.
Sale rates require full prepayment at time of booking. Sales rates are non-refundable. No changes or amendments accepted on sale rates.
Reservations are not confirmed until payment has been successfully processed.
Please note that a non-refundable 1.5% surcharge applies to all transactions paid by credit card (Visa and MasterCard) and a non- refundable 3% surcharge applies to all transactions paid by American Express. Please note that personal cheques are NOT accepted as a method of payment on check out.
Retreat & Villas Cancellation Policy:
- Cancellations made more than seven days prior to the arrival date – full refund.
- Cancellations made within seven days prior to arrival date or in case of no-show – 100% of the first night will be charged.
- A reduction of length of stay on arrival or during stay will incur a surcharge. Sale rates are non-refundable and cannot be amended.
- O’Reilly’s Recommends travel insurance to cover unforeseen circumstances.
- Postponement within 7 days of arrival will incur a service fee of $100.00. Stays must be redeemed within six months or the deposit is forfeited.
O’Reilly’s Campground Cancellation Policy:
- For cancellations more than 30 days prior to arrival, you will be able to select new dates and transfer your prepayment amount at no extra cost. Rates are subject to availability.
- For cancellations between 30 days and 7 days prior to arrival you will be able to select new dates and transfer your prepayment amount.
- Change of dates within 7 days of arrival date will incur a $50.00 fee.
- Full payment required at the time of booking. No refunds. Site allocation can be requested but cannot be guaranteed.
Payment Plan Terms & Conditions:
All instalments must be paid up to seven (7) days prior to arrival date. Sufficient funds are to be available in the nominated credit card to meet the instalment payments. Failure to make payment may result in the cancellation of your booking without notice.
Covid-19 Flexible Cancellation:
In the event of a lockdown or other restrictions imposed by the Government, booking credit will be put on hold until it is safe to travel. Please contact Reservations if booking was made directly with O’Reilly’s. For third party bookings please contact your travel agent. No show fee applies if no contact is made before arrival date.
National Parks Pty Ltd cannot be held liable for any errors or omissions that may occur on this website. The view expressed by the contributors and advertisers are not necessarily those of National Parks Pty Ltd. All contents are copyright and cannot be reproduced without the written consent of National Parks Pty Ltd. Advertiser details and prices may change and any offer can be cancelled at any time without notice. All offers have been included in good faith and are available at time of upload.
Please note all the information contained within this site is subject to change. All care has been taken in relation to the information contained herein and the information is given in good faith, but the same is given without any liability whatsoever and without any representation as to accuracy thereof. All illustrations, graphics and photography are for presentation purposes only and should be regarded as indicative only. Interested parties should make their own enquiries and rely on their own inspections prior to making any decision affecting their interests. This website and the information within do not and will not form any Contract of Sale.
Links to other websites:
Links to other websites are provided for your convenience. We do not control these other websites and we cannot be responsible for the content or accuracy of the information or other material on these websites.
Before disclosing your personal information or using other websites, we recommend that you examine the privacy policies as well as the terms and conditions of those websites, as they will differ from this website. You must obtain our written permission to make any hyperlinks with this website.
Transport and Main Roads – Roadworks Advisory:
A 20-tonne load limit is in place on Lamington National Park Road. Vehicles in excess of 20-tonne will require an exemption permit from TMR.
Facebook and Social Media Policy
Thank you for visiting O’Reilly’s Rainforest Retreat’s (O’Reilly’s) Facebook page. This Facebook page is intended for informational purposes only.
The opinions and/or views expressed on the O’Reilly’s page, and its affiliate company pages, represent thought of individuals and do not in any way reflect or represent the views of O’Reilly’s or any of its corporate partners, affiliates or any of their respective directors, officers or employees.
By participating on this Facebook page, you agree to comply with the following guidelines.
O’Reilly’s reserves the right to review, edit and/or delete any comments deemed inappropriate. Comments including but not limited to the following may be deleted or edited by moderators:
- Abusive, defamatory, indecent, obscene, harassing, hurtful, violent or otherwise objectionable material
- Off-topic and redundant comments
- Any material that is, or may be, protected by copyright, without permission from the copyright owner
- Violation of the legal rights (including the rights of publicity and privacy) of others or to violation of the laws of any jurisdiction
- Foul language or “hate speech”
- Advertisements or solicitations of business
All official O’Reilly’s material posted on Facebook will be identified with an O’Reilly’s profile photo or logo. Visitors to this Facebook page may post views and opinions in reaction to our materials. Any content, views, opinions and/or responses to questions uploaded, expressed or submitted by the creators, sponsors, or users of Facebook, including on its “walls,” web pages, message boards and groups or otherwise communicated through it, other than the content provided by O’Reilly’s, are solely the views, opinions and responsibility of the person submitting them and do not necessarily reflect the opinions of O’Reilly’s. O’Reilly’s is not responsible for content that third parties publish, post, upload, distribute, disseminate or otherwise transmit via Facebook.
O’Reilly’s does not warrant the accuracy, completeness or usefulness of the information available on this Facebook page.
Your failure to comply with these guidelines may result in the termination of your access to this Facebook page.
Gift Voucher Policy
Gift Vouchers are valid for a period of 3 years from date of purchase, and bookings must be made within this period. Gift Vouchers may not be redeemed for cash.
Gift Voucher can be redeemed for accommodation, activities, merchandise from O’Reilly’s Gift shop and/or spa treatments at Lost World Spa. Not valid for Canungra Valley Vineyard.
All accommodation and other services by O’Reilly’s Rainforest Retreat are strictly subject to availability at the time of booking. Reservations using a gift voucher can be made via the phone by dialling 1800 688 722 or via the website ww.oreillys.com.au. Gift voucher code must be provided. Acceptance of the gift voucher is subject to final verification by the property upon receipt of the booking.
Gift Vouchers must be used by the nominated recipient of the gift voucher only. Should the total spend be more than the value of the Gift Voucher, the difference must be paid as per the booking terms and conditions. The original Gift Voucher must be presented to the front desk upon check-in.
Gift Vouchers are not replaceable if lost, stolen or destroyed, photocopied or altered in any way and will not be accepted by O’Reilly’s Rainforest Retreat or be otherwise redeemable. Terms are void where prohibited by law.
There is a 1.5% surcharge for Visa and MasterCard and 3% for Amex for all Gift Voucher purchases.